Manager, Ops Third Party Administration

About This Role

This role manages the day-to-day operations of third-party administration acquisitions, focusing on integrating new entities into APCO's product brand. The manager champions continuous improvement and ensures compliance and efficiency across business processing, receivables, and implementation functions.

Responsibilities

• Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions to increase the efficiency and compliance of third-party administrative teams operations
• Oversee all areas of business processing (contract processing, contract cancellation, and general office), receivables and billing (accounts receivables, billing and collections, account reconciliation) and implementation (system set up, seller and agency setup and maintenance, rate structures) to ensure service level agreements are met
• Drive for superior dealer, lender, customer experiences and continuous improvement through the development and implementation of initiatives involving human capital, processes, and technology
• Design, develop, and lead a process improvement focused on enhancing the throughput and efficiency of the department
• Ensure compliance with all state and federal and guidelines
• Proactively collaborate with leadership from appropriate internal departments to ensure efficiency of the processes for all areas of business processing
• Lead, inspire and motivate the team to execute, track progress, monitor results and continuously improve to achieve goals
• Set goals for performance and deadlines that comply with APCO’s Core Values
• Conduct monthly 1:1s with Supervisors to provide guidance, coaching and direction through a continuous process of active engagement
• Conduct yearly performance evaluations of all team members

Requirements

• 7+ years experience in business operations
• 3+ years experience in management or leadership
• Proven experience in building and leading operations and F&I process groups
• Experience with automation that enhances process efficiency
• Demonstrated ability to successfully hire, retain, develop, and coach staff
• Successful leadership experience with a focused approach to dealer, lender, and customer satisfaction
• Strong decision-making and critical thinking skills
• Innovative thinking with ability to mobilize ideas into action
• Proven ability to lead and adjust approaches based on KPIs
• Demonstrated ability to identify, develop, and implement process improvements
• Excellent managerial and leadership skills with the capacity to motivate, influence, and develop a large team
• Persuasive communication and interpersonal skills
• Proven ability to effectively influence at all levels of the organization
• Demonstrated ability to manage in ambiguity and demonstrate grit and perseverance in unfavorable conditions

Qualifications

• High School Diploma or GED Required. Bachelor’s degree in business administration, computer science, or a related field preferred.
• A minimum of 7 years’ experience working in business operations. Minimum of 3 years’ experience in management or leadership capacity.