Manager, Enterprise Applications

About This Role

Manage the daily operations of the Enterprise Applications team, providing both leadership and hands-on technical execution to ensure the smooth operation and continuous improvement of ERP and integrated systems.

Responsibilities

• Act as a primary technical resource for ERP and integrated systems, resolving high-priority incidents and assisting the team with complex issues
• Write, optimize, and execute complex SQL queries for ad-hoc reporting
• Maintain and optimize legacy business logic (Excel VBA/Macros) while modernizing workflows with newer technologies
• Monitor API data flows between ERP, website, and logistics partners, investigating and resolving sync errors
• Lead, mentor, and prioritize workload for Application Administrators, ensuring high-quality solution delivery
• Identify bottlenecks in manual processes and drive automation towards scalable solutions (e.g., Power BI or SQL-based reporting)
• Enforce Service Level Agreements (SLAs) for ticket response times and perform Root Cause Analysis on major issues
• Participate in new software implementations from sales through testing and deployment
• Act as a technical bridge between the business and overseas development partners
• Translate business requests into clear technical requirements for developers and lead User Acceptance Testing (UAT)

Requirements

• 5+ years of hands-on experience in Systems Administration, Application Support, or Data Analysis
• 1+ years of experience leading a team and managing projects
• Strong SQL skills and ability to write complex queries
• Excel/VBA Expert - able to debug and write macros
• 3+ years of experience working with REST/SOAP APIs, JSON, and data movement between web servers and databases
• Proven ability to translate technical issues into business language for non-technical stakeholders
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proactive attitude towards system maintenance and improvement

Qualifications

• Bachelor’s degree in computer science, information systems, or equivalent professional experience
• 5+ years of hands-on experience in Systems Administration, Application Support, or Data Analysis; 1+ years of team leadership and project management

Nice to Have

• Knowledge of VBA for Excel macro development and automation
• Familiarity with JavaScript for scripting and web development
• Familiarity with Power BI
• Experience with ServiceNow ITSM, ITIL

Skills

* Required skills

Benefits