Manager, Digital Vendor Management

About This Role

This role involves defining and executing the Digital Vendor Management Office (VMO) strategy, focusing on vendor performance, contract negotiations, and risk management. Key responsibilities include establishing VMO governance, leading RFP processes, and optimizing commercial terms for IT and Digital initiatives.

Responsibilities

• Establish and lead Digital Vendor Management Office (VMO), including governance models, policies, standards, and operating procedures.
• Define and execute corporate-wide vendor management strategy aligned with IT and Digital roadmaps.
• Develop standardized vendor intake, onboarding, performance management, renewal, and exit processes.
• Oversee IT and Digital vendor contracts, ensuring consistency, transparency, and accountability, and partner with Legal to negotiate optimal commercial terms and mitigate risk.
• Lead contract renewals, renegotiations, and competitive rebids to drive cost optimization and performance improvement.
• Lead pricing and commercial negotiations, including licensing, rate cards, SLAs, credits, and incentives.
• Lead and govern RFP/RFI/RFQ processes for major IT and Digital initiatives, developing sourcing strategies, requirements, and evaluation criteria.
• Define and implement vendor performance metrics and manage standardized processes for strategic vendor relationships and executive-level engagements.

Requirements

• 7+ years of experience in IT and/or Digital vendor management, strategic sourcing, and technology procurement
• Demonstrated experience leading or operating within a Vendor Management Office (VMO) or equivalent governance model
• Extensive experience negotiating technology contracts, pricing models, and commercial terms for hardware, software, cloud, SaaS, managed services, and professional services
• Strong understanding of IT vendor commercial structures including licensing, subscription models, consumption-based pricing, and SLAs
• Experience with vendor management systems (VMS), contract lifecycle management (CLM), or sourcing tools
• Proven experience leading RFPs/RFIs/RFQs for complex IT and Digital initiatives
• Strong analytical, financial, and risk assessment skills
• Ability to influence senior leadership and partner effectively across IT, Digital, Legal, Finance, and HR teams
• Excellent written, verbal, and executive-level presentation skills

Qualifications

• Bachelor's Degree in Information Technology, Business, or a related field.
• 7+ years of progressive experience in IT and/or Digital vendor management, strategic sourcing, and technology procurement.

Nice to Have

• Master's Degree in Business Administration, Information Technology, or related field
• Professional certifications such as CPSM, CPM, ITIL, CISM, or equivalent
• Experience implementing or maturing an enterprise VMO or vendor governance framework

Skills

* Required skills