Manager, Content Operations

About This Role

This role involves leading content excellence and operational efficiency for Sprout Social's content ecosystem, focusing on building foundational processes and enabling high-quality storytelling. The manager will lead a team of strategists and specialists and manage freelance contributors, ensuring the content engine scales with business needs.

Responsibilities

• Build, document, and continuously improve foundational content operations for efficient and sustainable scaling
• Own intake, prioritization, resourcing, and delivery across content types, balancing speed, quality, and team capacity
• Act as the lead editor, owning consistency of voice and quality across channels
• Provide developmental editing, clear feedback, and coaching to elevate storytelling and editorial rigor
• Research, experiment, and implement new technology and workflows, including AI tools, to improve efficiency and output
• Lead a team of strategists and specialists, fostering growth, accountability, and engagement
• Build and maintain a high-performing freelancer bench, including managing budget
• Partner closely with Content Strategy & Operations to ensure processes support content strategy and connect performance to broader impact
• Collaborate on defining and tracking content performance metrics, translating insights into operational and editorial improvements

Requirements

• 6+ years of experience in content marketing, editorial or content operations, or 8+ years in marketing program management
• 1+ year of people management experience, including coaching and career development
• Proven experience managing assignments and complex workflows for a team of content creators
• Experience building and managing a bench of freelance writers and contributors
• Strong editorial background with deep experience in developmental editing and delivering clear, constructive feedback

Qualifications

• 6+ years of experience in content marketing, editorial or content operations, or 8+ years of experience in marketing program management or related fields

Nice to Have

• Experience partnering on content performance analysis and using metrics to inform strategy and operations
• Background in B2B and/or SaaS environments
• Familiarity with AI-assisted content workflows or content operations tooling, preferably Gemini and Jira

Skills

* Required skills

Benefits