Manager, Care Management

About This Role

Manage a team of clinical and non-clinical care managers to deliver care management services that educate family caregivers, ensuring high-quality services and compliance with program and accreditation requirements.

Responsibilities

• Lead and manage a team of clinical and non-clinical care managers to engage, motivate, and educate family caregivers.
• Oversee care management functions and ensure consistency and compliance with clinical policy, procedure, best practices, and regulatory/contractual agreements.
• Lead, coach and develop staff to meet department goals, ensuring key performance indicators and goals are reviewed regularly.
• Plan, organize, and oversee timely completion of activities, including assessments, care plans, and discharge planning.
• Implement and interpret organizational and contractual policies and procedures; regularly review work to ensure guidelines are applied.
• Track and trend outcomes for potential improvements in the care management process and disseminate programmatic reports.
• Provide oversight for the appropriate use of tools and person-centered care plans and review incidents to identify cause and recommend interventions.
• Support and maintain clinical relationships with key external business partners and referral sources.
• Review and analyze data (e.g., hospitalization rates, falls, incidents) and engage care management team to determine improvement opportunities.

Requirements

• Bachelor’s degree or equivalent work experience in a health care or social services discipline
• 7+ years of case management experience in healthcare and social services
• 3+ years of experience managing, coaching or developing staff
• 2+ years of program or clinical operations management
• Ability to travel within assigned geographic area
• Valid driver’s license
• Automobile insurance
• Working knowledge of case management systems
• Proficiency with Microsoft Office suite

Qualifications

• Bachelor’s degree or equivalent work experience in a health care or social services discipline
• 7+ years of case management experience in healthcare and social services, preferably with experience in eldercare, and/or people with disabilities or other complex medical needs. 3+ years of experience managing, coaching or developing staff; 2+ years of program or clinical operations management.

Nice to Have

• Active RN license
• Experience in eldercare, and/or people with disabilities or other complex medical needs

Skills

* Required skills

Benefits