Manager - Cafe Sales & Marketing

About This Role

Direct Cafe sales and marketing efforts, ensuring alignment with overall operating strategy and supporting senior leadership in upholding brand standards and core values.

Responsibilities

• Demonstrate financial comprehension of the Cafe's budget and P&L
• Execute and develop marketing initiatives
• Develop sales strategies that generate consistent year-over-year entrée count growth
• Manage marketing expenses in accordance with the Cafe's budget and forecast models
• Partner across all departments to support consistent execution of all systems and processes to deliver products and services to Hard Rock's brand standards
• Market a multi-product business line (restaurant, retail, live music and special events) to disparate guest profiles (corporate, tourist and local)
• Foster an environment of customer service where all team members prioritize the guest
• Execute established standards for overall guest satisfaction that meet or exceed brand standards
• Ideate and execute meetings & events that exceed client expectations
• Assist senior management in attracting and retaining exceptionally talented people
• Clearly define goals and expectations for team members using performance review tools and hold them accountable
• Support team development and advancement along well-defined career paths
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs
• Possess a self-motivated approach to personal and professional growth

Requirements

• 5+ years in a sales and marketing role, preferably in a hospitality setting
• Experience with CRM platforms
• Expertise in social media platforms
• Genuine enthusiasm and aptitude for sales
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Strong problem solving skills
• Strong communication and listening skills, excellent speaking, reading and writing
• Ability to comprehend and use technical or professional language
• Ability to effectively pitch and present information
• Fluency in English

Qualifications

• 5+ years in a sales and marketing role, preferably in a hospitality setting

Nice to Have

• Background in music industry
• Multiple language abilities

Skills

* Required skills