Manager, Business Enablement

About This Role

This role manages a team of business and systems analysts who support corporate projects and strategic initiatives, ensuring that services and systems continuously meet Customer Service and Sales business needs.

Responsibilities

• Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives
• Provide strategic direction and management in areas associated with maintaining a complex service environment
• Allocate staff to align with business priorities, and staff skill/development
• Support project issues/resolution efforts including understanding and analyzing critical project issues as needed
• Support the standardization efforts for platforms across sales, marketing, and customer service processes
• Manage internal resources to ensure business needs are clearly understood and delivered as agreed for automated solutions
• Educate business partners regarding applicable sales, service and marketing technology, functions and processes
• Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries
• Act as a subject matter expert for operational processes in a sales and service environment
• Establish effective relationships with direct reports and maintain/improve employee satisfaction

Requirements

• Bachelor’s degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Previous experience in a fast-paced customer service or sales environment
• Demonstrated ability to provide services and support for complex systems or issues
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships
• Ability to communicate to all levels of the company
• Strong organizational and project management skills
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications.
• Ability to analyze work processes and make recommendations to improve department efficiency
• Excellent problem solving and analytical skills
• Excellent verbal and written communication skills

Qualifications

• Bachelor’s degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Skills

* Required skills