Management Analyst 3

About This Role

This Management Analyst 3 position supports the Division of Benefits and Medical Eligibility (DBME) by providing expert guidance on public assistance programs, developing and delivering training, and analyzing performance data to drive improvements.

Responsibilities

• Lead in creating, maintaining, and delivering training for multiple levels of division staff including aftercare, refresher courses, annual recertification, and ongoing education.
• Direct coaching collaboration and training support across DES divisions, agencies, and community partners.
• Develop field training materials and resources for continuing education courses.
• Analyze quality and productivity performance, and support action plans for improvement based on State and Federal audits.
• Research and analyze timeliness and error trends, including system/technical barriers.
• Provide collaborative support for problem-solving efforts across the division and with partner agencies.
• Communicate workforce activity and quality trends through various media, analyze data, and apply project management approaches.

Requirements

• Knowledge of DBME training systems, adult learning principles, learning management systems, data tracking, reporting principles, and survey instruments.
• Knowledge of customer service and communication principles and collaboration through applications.
• Proficient in grammar, punctuation, spelling, proper syntax, and sentence structure.
• Skills in balancing, prioritizing, organizing multiple tasks, synthesizing feedback, and adjusting plans.
• Skills in training delivery, including classroom management and using training-related technologies.
• Strong interpersonal relations and oral and written communication skills.
• Ability to work collaboratively in teams and across organizations, build strong relationships, solve problems, make thoughtful decisions, and manage conflict.
• Ability to adapt to changing work environments and develop productive customer relations.
• Ability to take initiative, accomplish goals and objectives efficiently, and maintain high work standards.

Qualifications

• Associates or higher degree in a field appropriate to the assignment is a selective preference
• 2+ years of management analysis experience OR 4+ years of experience in a leadership role.

Nice to Have

• Two (2) years of management analysis experience
• Four (4) years of experience in a leadership role
• Associates or higher degree in an appropriate field

Skills

* Required skills

Benefits

Certifications