LVMH Watch Estimator

About This Role

This role is responsible for accurately and promptly estimating repair costs for customer watches, upholding LVMH's quality standards, and ensuring high customer satisfaction. The specialist will diagnose watch issues, identify necessary repairs and parts using internal software, and maintain clear communication with customer care.

Responsibilities

• Thoroughly examine internal components of customer watches to identify defects and assess repair needs
• Utilize power consumption testing to accurately determine the required level of service
• Evaluate all operating functions of watches to ensure comprehensive repair solutions
• Proficiently use Proconcept to identify necessary repairs, parts, and generate accurate estimates
• Collaborate effectively with customer care to keep customers informed about the repair process, scope of work, and expected outcomes
• Maintain a proactive approach to addressing customer inquiries and ensuring satisfaction throughout the repair journey
• Identify counterfeit "brand name" watches and follow established protocols for reporting and customer communication
• Validate warranty information to ensure appropriate repair handling and cost allocation
• Strictly adhere to quality control protocols throughout the repair process, ensuring all repairs meet LVMH standards
• Meet or exceed daily quotas for estimates and quality control inspections while maintaining accuracy
• Prioritize workload effectively to ensure timely completion of tasks
• Maintain detailed and accurate records of all evaluations and repairs

Requirements

• Ability to effectively prioritize tasks, with strong attention to detail and follow-through
• Demonstrated ability to work collaboratively within a team environment
• Self-motivated with the ability to work independently and take ownership of responsibilities
• Ability to type efficiently and quickly learn new computer programs
• Excellent communication skills
• High school diploma or equivalent
• Proficient typing skills

Qualifications

• High school diploma or equivalent is required
• Previous experience in estimating or quality control within a production environment is highly desirable.

Nice to Have

• Previous experience in estimating or quality control within a production environment
• Strong working knowledge of Proconcept (for internal candidates)

Skills

* Required skills

Benefits