Luxury Valet Parking Attendant

About This Role

Ensure the safe and efficient parking of guest vehicles while providing exceptional customer service. This role involves coordinating valet processes, building customer rapport, and maintaining vehicle safety and security.

Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys and vehicles, loading guest vehicles, and issuing tickets or using electronic devices for customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Inspect vehicle for pre-existing damage, record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions
• Direct traffic, position barricades, and arrange for towing service when necessary

Requirements

• At least 18 years of age
• Valid driver’s license
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination
• Ability to move from valet stand to customer cars by walking or running for extended periods

Qualifications

• Previous valet experience preferred

Nice to Have

• Previous valet experience

Benefits