Longines Client Advisor

About This Role

Serve as a Longines Client Advisor to deliver unparalleled client experiences within a new boutique inside a Ben Bridge Jeweler location at Westfield Topanga Mall. Engage clients, drive sales, and embody the essence of both brands.

Responsibilities

• Provide personalized customer experience when hosting clients
• Achieve and exceed turnover targets through effective sales of watches and related services
• Identify and create sales opportunities within and outside the boutique environment leveraging personal networks to attract new clients
• Continuously innovate to exceed client expectations and enhance their overall experience
• Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities
• Handle customer service requests promptly and professionally
• Demonstrate comprehensive knowledge of Longines' history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries
• Deliver exceptional client service to differentiate the boutique from competitors
• Serve as a brand ambassador for Longines, both within and outside the boutique
• Execute operational tasks with precision and attention to detail
• Maintain the boutique according to global Longines visual merchandising standards
• Collaborate closely with team members to support the overall organization of the boutique and foster teamwork
• Cross-train and sell as needed on the multi-brand side

Requirements

• Minimum of High School Diploma or equivalent education
• 3 years of experience in sales or hospitality
• Proficient in utilizing CRM technology for clientelling
• Collaborative team player
• Excellent communicator with ability to cultivate strong networks
• Resourceful in generating sales leads
• Driven by results and exhibits a strong aptitude for sales
• Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks
• Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior
• Adaptable approach tailored to individual client needs
• Open and outgoing personality that fosters positive interactions
• Displays eagerness and enthusiasm for continuous learning and growth

Qualifications

• High School Diploma or equivalent education; higher education preferred
• 3 years of experience in sales or hospitality

Skills

* Required skills

Benefits