Local Operations Manager

About This Role

Lead and develop a team of employees while overseeing daily operations of a portfolio of properties to ensure exceptional guest and homeowner experiences. This role also involves hands-on support in property maintenance and guest relations.

Responsibilities

• Lead and develop a team of employees through effective coaching, mentoring, and performance management, conducting regular one-on-one meetings and annual evaluations.
• Oversee daily operations and workflow management of assigned property portfolio to optimize team productivity, identify areas for improvement, and implement process enhancements.
• Provide cross-coverage for team members and management as needed.
• Conduct regular property inspections prior to guest and owner arrivals.
• Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Develop and grow relationships with property owners through proactive communication, ensuring properties are clean, maintained, and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Partner and assist the Onboarding team when new units join the portfolio.
• Perform light home maintenance tasks such as changing light bulbs, fixing door hinges, and unclogging toilets.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement.

Requirements

• Prior experience in supervisory or management level positions in a similar industry is highly preferred
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Reliable personal transportation due to frequent travel between worksites
• Dependable and prepared
• Self-motivated and able to work independently while contributing positively to a collaborative team environment
• Comfortable talking to people—online or in person—and able to share information clearly, thoughtfully, and professionally

Qualifications

• 1-2 years experience working in operational support roles; housekeeping and maintenance highly preferred.

Nice to Have

• Experience working in hotel, hospitality, vacation or similar industry

Skills

* Required skills

Benefits