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This role is responsible for initiating the mortgage loan origination process by setting up files accurately, verifying borrower data, and ensuring compliance with regulatory requirements. The position involves data entry, compliance checks, and maintaining updated loan files, while collaborating with various stakeholders across the loan process.
Responsibilities
- Complete new loan setups within 24-hours of receiving a completed application.
- Request and obtain necessary documentation from borrowers.
- Verify all required information and documents in the loan file for accuracy, completeness and compliance.
- Serve as the first point of contact for borrowers responding to inquiries.
- Accurately input borrower information into the Loan Origination System (LOS) and update loan files.
- Deliver a compliant loan file to processing to enable timely receipt of loan approval conditions.
- Communicate effectively with brokers to ensure seamless coordination and timely issue resolution.
- Monitor and track the status of loan files and escalate issues when necessary.
- Assist in the identification and resolution of discrepancies in loan documentation.
- Develop domain knowledge of the business and organizational objectives.
Requirements
- High school diploma or GED
- 2+ years' experience in mortgage or loan processing or related administrative roles within financial services
- 2+ years' experience in the mortgage servicing industry
- 1+ years' customer service experience in a fast-paced work environment
- Knowledge of state-specific requirements related to loan processing and documentation
- Solid understanding of GFE, TIL and RESPA guidelines and requirements
- Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
Qualifications
- High school diploma or GED required; Associate or Bachelor's degree preferred
- 2+ years' experience in mortgage or loan processing or related administrative roles within financial services and 2+ years' experience in the mortgage servicing industry.
Nice to Have
- Associate or Bachelor's degree
- Encompass software experience and/or compliance knowledge related to disclosures
Skills
Microsoft Excel
*
Microsoft PowerPoint
*
Microsoft Word
*
Encompass
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Loan Origination System (LOS)
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* Required skills
Benefits
Paid parental leave
Floating Holiday
Paid Time Off (PTO)
FSA/HSA
Fidelity 401(k) with employer match
Medical
Dental
Vision
Life & Disability