Lease Up Specialist

About This Role

This role involves bringing a new apartment community to life by generating excitement and successfully leasing units. The Lease Up Specialist will manage applicant information, lead meetings, and provide exceptional customer service to prospects and residents.

Responsibilities

• Manage and update lease-up tracker with applicant information for assigned lease-up project
• Lead weekly meetings to review applications and project status
• Meet and greet prospects/residents in person and on the telephone, email, or text with exceptional customer service
• Complete paperwork for application and process through SRI
• Complete paperwork required to determine household eligibility for affordable housing programs
• Complete the workflow process and work with compliance team to process applications
• Submit all RTA (or similar) forms to housing agencies and follow through with approval or denial
• Inform applicants of approval or denial and schedule lease signings
• Assist with programming of key fobs and preparation of move in packets
• Show and lease apartments to those who qualify under the property’s income restrictions
• Manage prospect pipeline through Knock, via phone, email, and text
• Host Open Houses to lease apartments
• Manage the lease signing schedule and move-in schedule during the lease up
• Assist in training and or mentoring of new leasing hires as well as managers

Qualifications

• Previous leasing or related sales experience, preferred

Nice to Have

• Previous leasing or related sales experience
• Knowledge of Fair Housing Laws
• Ability to communicate effectively, both verbally and in writing
• Excellent organizational skills and the ability to multi-task as well as meet deadlines
• Intermediate proficiency with Microsoft Office applications
• Yardi experience

Skills

* Required skills