Lead Specialist, UX Designer
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Upload Your ResumeAbout This Role
Lead high-impact UX research initiatives to shape product direction and influence organizational decision-making for Pearson's higher education products. You will operate at the intersection of user needs, product development, and business strategy.
Responsibilities
- Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) as well as quick, scrappy evaluative research.
- Synthesize insights into compelling narratives and actionable recommendations for executive audiences.
- Partner with cross-functional teams to frame research questions that drive strategic decision-making and facilitate collaborative sessions.
- Mentor junior and mid-level researchers to accelerate their growth and establish research standards and frameworks.
- Build systems to democratize research insights, continuously improve research operations, and advocate for research investment with leadership.
- Present findings to executive audiences with actionable recommendations.
- Facilitate workshops that build shared understanding of user needs and drive consensus across stakeholders.
- Establish research standards, frameworks, templates, and processes that scale across teams.
- Build research literacy throughout the organization.
Requirements
- 7-10 years of user research experience
- Proficiency in qualitative and quantitative methodologies
- Deep experience designing and conducting complex, multi-phase research initiatives across multiple platforms (web, mobile, native apps) and product surfaces
- Strong strategic thinking ability to identify research questions and connect research to business objectives
- Exceptional storytelling and executive presence, with confidence presenting to senior leadership
- Track record of effective cross-functional partnership with design, product, and engineering leaders
- Experience mentoring researchers and building research capability across teams
Qualifications
- 7-10 years of user research experience with proficiency in both qualitative and quantitative methodologies, demonstrating strategic impact on product and business decisions.
Skills
* Required skills
About Pearson
Pearson is the world's leading learning company, with 18,000+ employees across 70 countries, dedicated to helping people realize the life they imagine through learning. They are undergoing a deep digital and AI transformation in Higher Education, reimagining learning as agentic, adaptive, and human-...