Laboratory Systems Maintenance Engineer

About This Role

Actively maintain and improve the security and stability of global laboratory systems. This role involves installing and supporting specific laboratory IT infrastructure and ensuring compliance with regulatory and data privacy standards.

Responsibilities

• Maintain all laboratory systems to constantly improve security and overall stability of the global laboratory environment
• Install and maintain laboratory specific PCs, periphery, network connections, and communication devices
• Support and maintain System Imaging, System Monitoring and Firewall Management
• Fulfill service ownership responsibilities within assigned service towers
• Actively support the implementation of the RLS service structure and contribute to service components/documentation
• Monitor the performance of services and continuously improve corresponding processes
• Maintain continuous inventories for hardware, software and network
• Build and maintain strong relationships with Customers, Business Partners, Service Units, and the global RLS team
• Actively support the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support
• Act as an interface between S&R Informatics and the business, representing business needs and voice of the customer

Requirements

• Excellent communication skills for interacting with stakeholders, business representatives, and scientific users
• Comprehensive understanding of business and technology in the science and research domain
• Up-to-date knowledge of industry standards in cloud computing, storage and networks
• Strong understanding of ITSM best practices and the Agile framework
• Knowledge of laboratory systems, including PCs, peripherals and network connections
• Problem-solving skills for innovative IT solutions
• Commitment to service ownership and continuous improvement
• Organizational skills for maintaining hardware, software, and network inventories
• Proven track record in stakeholder management
• Familiarity with ServiceNow
• Experience with regulatory compliance in a laboratory environment
• Knowledge of data privacy and security best practices

Qualifications

• Degree in Computer Science, Information Technology, or a related field (M.Sc. desired)
• Experience in laboratory IT systems maintenance and support

Skills

* Required skills