Kids Club Supervisor

About This Role

Lead and mentor a team in creating a fun, safe, and engaging environment for children in the Kids Club. Oversee daily operations, ensure child safety, and provide excellent customer service to members and guardians.

Responsibilities

• Create an inspiring environment and welcome, greet, and interact with all members, prospective members, and their children
• Engage with children consistently through activities while prioritizing safety in the Kids Club and administering first aid as needed
• Onboard and train all new Kids Club employees
• Maintain knowledge of front desk operations, including membership tours, billing and pricing, point-of-sale transactions, disputes, and answering phones
• Create detailed incident reports for children as needed
• Intervene with escalated member/guardian incidents, such as child concerns and billing issues
• Collaborate with the General Manager to provide coaching, performance reviews, and recruit team members
• Complete administrative tasks such as scheduling, drafting and running reports, record keeping, and inventory ordering
• Run daily shift operations such as breaking employees for lunches, delegating and following up on cleaning duties, and completing opening and closing responsibilities

Requirements

• Ability to read, write, and speak clearly in English

Benefits