IT Technician

About This Role

The IT Technician plays a crucial role in providing technical support for IT operations in the Menlo Park region and surrounding job sites, focusing on Microsoft 365 administration, endpoint support, and automation through PowerShell scripting.

Responsibilities

• Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications
• Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem
• Develop and deploy PowerShell scripts to automate and streamline day-to-day IT tasks
• Utilize Dell SupportAssist for device management, monitoring, and diagnostics across the end-user fleet
• Create and maintain reports and dashboards for IT asset tracking and lifecycle management
• Assist in setting up new job sites, including network connectivity and end-user onboarding
• Maintain accurate and detailed documentation of IT assets, configurations, and support activities
• Collaborate with IT leadership to improve service delivery, asset visibility, and operational efficiency
• Stay current with evolving Microsoft technologies and IT best practices

Requirements

• Proven experience as an IT Technician or in a similar technical support role
• 2+ years of experience
• High School Diploma or GED required
• Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting
• Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required
• Hands-on experience using PowerShell to automate IT tasks and manage Windows environments
• Experience with Dell SupportAssist for device diagnostics, updates, and lifecycle management
• Strong problem-solving, analytical, and communication skills
• Highly organized with excellent attention to detail and the ability to manage multiple priorities
• Team-oriented but capable of working independently in a fast-paced, construction-driven environment

Qualifications

• High School Diploma or GED
• 2+ years of experience as an IT Technician or in a similar technical support role

Skills

* Required skills

Certifications