IT Systems Administrator I

About This Role

This role involves operating at a high technical level in IT Systems Administration, moving beyond traditional IT support to take ownership of systems and infrastructure. You will strengthen security and reliability, and help scale IT systems as the company grows.

Responsibilities

• Take ownership of key IT systems, infrastructure, and enterprise applications from planning through long-term support
• Design, implement, and maintain secure network, cloud, and identity systems
• Administer and support Windows, macOS, Microsoft 365, and related platforms
• Automate system and support processes using tools like PowerShell
• Deploy and manage VMs, service accounts, monitoring tools, and cloud resources
• Lead major IT projects, including technical design, documentation, risk planning, and rollout
• Evaluate new technologies and recommend solutions that improve performance, scalability, and security
• Troubleshoot complex technical issues and perform root-cause analysis
• Support end users and partner with engineering resources for escalations
• Work with vendors and contractors on implementations and system improvements
• Help maintain strong cybersecurity practices and protect sensitive data
• Manage IT inventory, hardware/software provisioning, and licensing
• Support physical infrastructure such as server racks, network cabling, and power systems
• Operate within ITIL processes and ticketing systems to ensure reliable service delivery
• Provide technical leadership during incidents and mentor Level 1–3 support staff
• Contribute to IT standards, policies, and best practices
• Stay current on emerging technologies and cybersecurity threats

Requirements

• 7+ years of experience in IT support, systems engineering, or system administration
• Strong knowledge of networking, cloud infrastructure, virtualization, and security
• Hands-on experience with Windows, macOS, Microsoft 365, and identity/access systems
• Experience with IT automation (PowerShell or similar tools)
• Background implementing and supporting enterprise applications
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
• Understanding of cybersecurity best practices and working with sensitive information
• Experience working within ITIL processes and ticketing systems
• Strong troubleshooting skills and ability to solve complex problems
• Experience leading technical projects and coordinating across teams
• Ability to explain technical concepts in a clear, business-friendly way
• Comfort working with vendors and cross-functional stakeholders
• Willingness to work with physical IT infrastructure when needed

Qualifications

• 7+ years of experience in IT support, systems engineering, or system administration

Nice to Have

• Linux administration experience
• Advanced certifications (CCNP, AWS/Azure Professional, Security+, CASP, etc.)
• Experience in regulated environments (ISO27001, HIPAA, GDPR, CA privacy laws)
• Experience supporting IT in manufacturing or laboratory environments

Skills

* Required skills

Benefits