IT Support & Infrastructure Technician

About This Role

Provide hands-on IT support to US-based on-site and remote employees, assisting with basic infrastructure and connectivity to ensure operational continuity for a rapidly growing international company focused on early cancer detection.

Responsibilities

• Provide hands-on IT support to US-based on-site and remote users across macOS, Windows, iOS, and Android environments
• Support daily use of corporate productivity and collaboration tools, including Microsoft 365, Jira, Confluence, Adobe, and other standard workplace applications
• Assist with the setup, configuration, and maintenance of end-user devices, peripherals, and collaboration equipment
• Support basic network and connectivity topics to ensure operational autonomy of the US site, escalating to senior IT staff when required
• Maintain accurate IT documentation, asset records, and support procedures, following established IT policies and change management practices
• Coordinate with vendors and internal teams to resolve incidents and support ongoing operations

Requirements

• Proven experience in IT support or end-user computing roles
• Strong working knowledge of macOS and Windows workstations, as well as iOS and Android devices
• Experience supporting Microsoft 365, Jira, Confluence, Adobe, and similar corporate workplace tools
• Basic knowledge of networking concepts (connectivity, VPNs, routing fundamentals)
• Strong troubleshooting skills
• Service-oriented mindset
• Ability to work independently in a dynamic environment
• Clear communication skills and the ability to collaborate with both technical and non-technical stakeholders

Qualifications

• Proven experience in IT support or end-user computing roles, supporting both on-site and remote employees.

Nice to Have

• Experience with Intune
• Experience with Apple Business Manager (ABM)

Skills

* Required skills

Benefits