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Upload Your ResumeAbout This Role
This IT Support role focuses on managing local IT operations and serving as a key liaison between the local team and the global support team. The position requires strong end-user support experience, hardware knowledge, and vendor coordination skills.
Responsibilities
- Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals
- Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets
- Manage local stock and coordinate storage activities for accurate asset tracking and availability
- Act as onsite "eyes and hands" to support the technical room, involving basic server and networking support with remote guidance
- Coordinate with global AZ Tech teams for seamless integration and issue escalation
- Support ad hoc IT needs, troubleshoot, and resolve first-level hardware or connectivity issues
- Coordinate end-to-end with vendors (e.g., Lenovo) for hardware issue resolution
- Assist with BitLocker, BIOS, and imaging-related password issues
- Manage incident management and troubleshooting for software and network-related issues
- Support with new software packaging for AVC/AMC
- Assist with SD-WAN, WiFi, LAN, and VC, addressing service outages, upgrades, and refreshers
- Help activate licenses and necessary IT services for onboarding when self-service fails
Requirements
- Experience in providing end-user support for workplace technology
- Knowledge of hardware tasks including setup, imaging, and device management
- Ability to coordinate with vendors for issue resolution
- Basic knowledge of server and networking support
- Experience in troubleshooting hardware and software issues
- Familiarity with password management systems, specifically BitLocker
Qualifications
- Experience in providing end-user support for workplace technology.
Nice to Have
- Experience with SD-WAN and related technologies
- Previous roles involving software packaging
- Familiarity with local IT inventory management practices
Skills
Laptops
*
Thin clients
*
Peripherals
*
Cabling
*
Imaging
*
Server support
*
Networking support
*
Lenovo
*
BitLocker
*
BIOS
*
SD-WAN
*
WiFi
*
LAN
*
VC (Video Conferencing)
*
* Required skills