IT Services Technician
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Provide first-line technical support for IT issues, resolve basic problems for the Tutors Space, and escalate complex issues to specialist teams. This role requires strong problem-solving skills and a passion for technology.
Responsibilities
- Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues
- Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions
- Assist users with software installations, account setups, and password resets
- Log, track, and document all service requests in the ticketing system
- Escalate unresolved issues to Level 2 or specialized teams with detailed documentation
- Maintain and update IT knowledge base articles and self-service wikis
- Perform routine maintenance tasks, such as software updates and system backups
- Assist with onboarding new employees, including setting up workstations and accounts
- Adhere to company IT policies, procedures, and security protocols
- Provide new hire onboarding and offboarding service support
Requirements
- High school diploma or equivalent
- Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
- Strong communication and customer service skills
- Ability to prioritize tasks and manage time efficiently
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred
- 0-2 years of experience in IT or a related field
Nice to Have
- Associate’s degree in IT, Computer Science, or related field
- CompTIA A+, Network+, or similar certifications
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools
- Basic knowledge of Active Directory and user account management
- Willingness to learn and adapt to new technologies and processes
Skills
* Required skills
Benefits
About xAI
xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.