IT Service Desk Intern

About This Role

The IT Service Desk Intern will provide hands-on technical support to Safety National employees, managing user accounts and deploying Windows 11 laptops. This role offers real-world experience in troubleshooting and enterprise IT operations.

Responsibilities

• Gain hands-on experience supporting Safety National employees
• Contribute to meaningful projects that impact the entire organization
• Provide technical assistance
• Manage user accounts and permissions
• Help ensure employees have secure access to tools and systems
• Image and deploy Windows 11 laptops to employees
• Provide in-person end user support at the tech bar
• Contribute to larger Service Desk initiatives and department-wide projects

Requirements

• Currently enrolled in or a graduate of a Computer Science, Information Technology, or related degree program
• 60 or more credit hours complete with an expected graduation date no later than May of 2027
• Proficiency with Microsoft Office suite including Outlook, Word and Excel
• Strong attention to detail
• Fundamental knowledge of operating systems, networking, troubleshooting, and familiarity with operating systems and networking
• Capable of clearly articulating complex topics to a wide variety of audiences
• Ability to work on-site at 1832 Schuetz Rd. Saint Louis, MO 63146, full-time schedule (37.5 hours) in summer of 2026
• Presently authorized to work in the U.S. without a requirement for work authorization sponsorship

Qualifications

• Currently enrolled in or a graduate of a Computer Science, Information Technology, or related degree program

Nice to Have

• Team-oriented mindset with a service-focused approach
• Solution-driven attitude with a desire to learn and grow in an enterprise IT environment

Skills

* Required skills

Benefits