IT Manager, Point of Sale & Ticketing Systems
Full Time
Mid Level
3+ years
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role involves leading a technical team and owning the uptime, support, and issue resolution for mission-critical point-of-sale and ticketing systems at a renowned museum. You will be hands-on with hardware and software, ensuring a seamless guest experience.
Responsibilities
- Lead a tight-knit technical team, including performance reviews
- Own uptime and operational excellence for critical systems
- Elevate technical support and resolve real-time issues
- Manage mobile and desktop support
- Plan future ticketing and point of sale upgrades
- Manage vendor services and system lifecycles for ticketing and POS hardware and software
- Support enterprise ticketing, POS, and hospitality systems
- Handle hardware, software, Mac, Windows, Android, POS terminals, kiosks, scanners, and payment reader configurations
- Troubleshoot networking including LAN, WAN, PAN connectivity
Requirements
- 3+ years managing technical support or engineering staff
- 5+ years hands-on experience supporting enterprise ticketing, POS, hospitality, or similar systems
- Hands-on comfort with hardware, software, Mac, Windows, Android, POS terminals, kiosks, scanners, payment readers
- Experience with networking (LAN, WAN, PAN, connectivity troubleshooting)
- Knowledge of APIs, system integrations, PCI-DSS, KPIs, SLAs
Qualifications
- 3+ years directly managing technical support or engineering staff; 5+ years of hands-on experience supporting enterprise ticketing, POS, hospitality, or similar systems
Nice to Have
- Background in engineering, IT helpdesk, or systems support
Skills
Mac
*
Android
*
APIs
*
PCI-DSS
*
Windows
*
Scanners
*
LAN
*
WAN
*
Kiosks
*
POS terminals
*
Payment readers
*
PAN
*
* Required skills