Integrations Business Analyst

About This Role

This role provides first-level support for interface requests to internal and external customers. Responsibilities include managing data feed alerts, facilitating communication with clients and vendors, and troubleshooting issues efficiently.

Responsibilities

• Maintain operational status of production data feeds and systems
• Manage incoming inquires on existing data feeds by answering questions, troubleshooting, and resolving open issues
• Formulate well-documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
• Improve resolution times and technical understanding by proactively researching and contributing to knowledge base
• Actively identify areas of improvement and follow through to completion of enhancement
• Manage data feed alerting, automate process, and continually build customer technical contact list
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems
• Perform daily and weekly on-call responsibilities

Requirements

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience
• Customer service focused
• Ability to evaluate and solve complex problems and issues
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)

Qualifications

• Bachelors or Masters degree in computer science or information systems

Nice to Have

• Knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions
• Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.)
• Experience with Javascript, XML, Mirth Connect, HL7 Interfaces, and FHIR resources
• Understanding of Healthcare Integrations via experience or education
• Healthcare IT experience

Skills

* Required skills