Intake / Sales Department Manager

About This Role

The Intake/Sales Department Manager will lead and optimize Brooks Law's client conversion operations, overseeing the intake/sales team, refining workflows, and partnering with other departments. This role is crucial for driving firm growth by ensuring a professional and efficient prospective client experience.

Responsibilities

• Lead, coach, and develop intake/sales staff, establishing clear performance expectations and accountability.
• Monitor and improve lead-to-consultation and consultation-to-sign rates by refining sales scripts and follow-up strategies.
• Build and maintain structured intake workflows, improving CRM usage and standardizing procedures to reduce errors.
• Track KPIs, produce regular performance reports, and analyze data to drive decisions and team accountability.
• Partner with marketing to align lead quality and messaging, and coordinate with legal teams on case fit and expectations.

Requirements

• Prior experience managing a sales, intake, or client-facing team
• Strong leadership, coaching, and accountability skills
• Comfortable working with metrics, KPIs, and performance targets
• Excellent communication and interpersonal abilities
• Highly organized and process-oriented
• Minimum 3 years of experience managing a law firm intake/sales team

Qualifications

• Minimum of 3 years of experience managing a law firm intake/sales team, or prior experience managing a sales, intake, or client-facing team.

Nice to Have

• Experience in legal intake, professional services, or high-volume sales environments
• CRM or pipeline management experience
• Ability to improve scripts, workflows, and systems
• Experience in fast-growth or scaling organizations

Benefits