Inside Sales & Operations Coordinator

About This Role

The Inside Sales & Operations Coordinator will maintain customer relationships, drive sales, and collaborate with sales leaders and technicians to fulfill orders. This role focuses on preparing quotes, processing orders, and ensuring customer satisfaction in Gregory, TX.

Responsibilities

• Prepare quotes for customers
• Secure orders by obtaining purchase orders
• Process credit applications
• Make outbound sales calls to current service contract customers
• Maintain all paperwork including POs, orders, and quotes to ensure prompt customer follow-up and compliance with company procedures
• Responsible for phone sales of call-in and walk-in customers, including selling equipment and deferring leads to outside sales team
• Maintain accurate customer information in our system
• Maintain accurate machine and parts information
• Process return of unused and/or incorrect parts and update our system accordingly
• Seek to acquire new service business, maintenance contracts, and parts/accessory sales
• Communicate with the Technical Department to find solutions for repair, installation, or service issues on compressor, blower, and/or vacuum pumps
• Assist Branch Manager with onsite inventory
• Assist with loading customer orders at times, including driving a forklift when needed

Requirements

• High school diploma or equivalent
• Valid Driver's License
• 2+ years of inside sales and customer service experience

Qualifications

• High school diploma or equivalent
• 2+ years of inside sales and customer service experience required

Nice to Have

• Industry experience
• Forklift certified

Skills

* Required skills