Inside Sales Account Manager

About This Role

The Inside Sales Account Manager drives customer engagement and revenue growth for a nonprofit biological resources organization through virtual channels, managing client relationships and supporting scientific community needs.

Responsibilities

• Manage inbound and outbound sales activities via phone, email, and online platforms
• Serve as the primary point of contact for client inquiries, ensuring satisfaction and retention
• Develop new accounts and business opportunities
• Generate referrals and expand relationships with existing clients to achieve sales targets
• Coordinate with internal teams to deliver products and services
• Provide recommendations based on customer needs and manage custom solution proposals
• Support post-sales engagement
• Execute sales strategies, qualify leads, and maintain accurate CRM records
• Generate sales reports and identify opportunities to increase sales volume
• Maintain up-to-date knowledge of ATCC's products and services

Requirements

• Bachelor's degree and 2 years' experience or equivalent experience
• Proven success in virtual sales, account management, or customer service
• Strong communication, negotiation, and relationship-building skills
• Proficiency with CRM systems and virtual communication tools
• Ability to work independently and collaboratively

Qualifications

• Bachelor's degree or equivalent experience
• 2 years' experience in sales, account management, or customer service.

Nice to Have

• Prior life science experience or degree in biology or related field
• Prior experience qualifying leads, managing CRM data and developing customer relationships in a life science environment

Skills

* Required skills

Benefits