Information Systems Skilled Support

About This Role

Act as the first-line response for user needs, assisting with general software and hardware questions while maintaining high customer satisfaction. Perform workstation setups, troubleshoot Office 365 issues, and install software.

Responsibilities

• Act as first-line response to user needs
• Assist users with general software and hardware questions
• Maintain a high level of customer satisfaction
• Perform workstation setup procedures
• Troubleshoot Office 365 issues
• Install software on computers
• Document standards, procedures, and definitions including metadata

Requirements

• Associate Degree in Information Technology or related field
• Knowledge and/or experience in MS Windows 10
• Knowledge and/or experience in Office 365
• Ability to work independently
• Ability to effectively communicate and interact with staff, elected and appointed officials, and the general public
• Excellent written and verbal communication skills

Qualifications

• Associate Degree in Information Technology or related field
• Two Years Related Experience Preferred

Nice to Have

• Bachelor's Degree in Information Technology or related field
• Two years of related experience

Skills

* Required skills