Information Systems Engineer

About This Role

This position provides advanced resolution of software and hardware issues, manages network infrastructure deployment, and promotes user adoption of technology for City staff. The role ensures efficient electronic communications and systems critical to daily City operations.

Responsibilities

• Provide advanced resolution of software and hardware issues, escalating as needed
• Properly document issues and their resolution in the service desk knowledge base
• Serve as a champion for technical innovation for City staff
• Participate in the design and enhancements of the Windows environment
• Serve as the technical education and training expert for applications including Windows Outlook, OneDrive, Word, Excel, and PowerPoint
• Promote user adoption of the City’s technology to maximize productivity and efficiency
• Participate in the onboarding of new employees regarding IT policies and procedures
• Assist in the deployment of network infrastructure
• Assist with technical design, optimization, monitoring, testing, evaluation, integration, installation and implementation of Network, Infrastructure, and Application systems
• Interact with Security, Infrastructure, and Applications Development teams, end users, and vendors to manage network systems operations and maintenance activities

Requirements

• United States citizenship
• Skill in deploying, maintaining, supporting and troubleshooting Windows Operating Systems
• Knowledge of standard network and internet networking technologies and best practices
• Skill in Active Directory, Cisco Call Manager & VoIP Phones, TCP/IP, SMTP, SNMP, DNS, DHCP, DFS, IIS, VMware, VEEAM, Hyper-V, IPS/IDS, IPSEC VPN, Cloud Backup technology, SAN, Archiving Policies, IP Protocol suite, routing protocols, OSI Model and Layered Troubleshooting
• Knowledge of PC systems, their components and common software packages used by the City
• Skill in diagnosing and correcting hardware and software problems
• Skill in oral and written communication
• Ability to analyze and resolve network performance problems

Qualifications

• Bachelor's degree with major coursework in Computer Science, Information Systems, or Technology or closely related field
• Five (5) years of progressively responsible work in Information Technology implementation, administration and support; or any equivalent combination of education and experience.

Skills

* Required skills

Certifications