Information Services - Service Management Intern
Posted 3 weeks ago
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Join the End User Services team as an intern to gain hands-on experience in enterprise IT environments, focusing on IT Service Management processes. This role involves designing, documenting, analyzing, and improving IT service management processes.
Responsibilities
- Assist in the documentation and maintenance of IT Service Management (ITSM) processes, including Incident, Problem, Change, Request, and Knowledge Management
- Support process owners by helping track process performance, identifying gaps, and documenting opportunities for improvement
- Participate in process reviews, workshops, and working sessions to understand current-state workflows and future-state designs
- Assist in the development and tracking of key performance indicators (KPIs) and service metrics aligned to ITIL best practices
- Support continual service improvement (CSI) initiatives by analyzing data trends, documenting findings, and recommending improvements
- Collaborate with cross-functional IT teams to ensure processes are well understood and consistently followed
- Gain hands-on exposure to ITIL concepts, governance models, and service lifecycle management in an enterprise environment
- Shadow team members and participate in meetings to learn about enterprise IT operations
- Contribute to projects or pilots as assigned, with guidance from senior staff
Requirements
- Recent grad (6 months or less) or senior graduating this summer
- Bachelor’s Degree in IT, Computer Science, or related field by Internship start
- Experience with basic troubleshooting of computer or software issues
- Foundational understanding of IT Service Management (ITSM) concepts
- Windows 10/11 OS troubleshooting/maintenance
- Proficient with Office 365 tools – Excel, PowerPoint, Word, MS Teams/Zoom
- Understanding of process-based thinking and workflow design
- Ability to analyze processes and identify inefficiencies or improvement opportunities
- Comfortable working with diagrams, documentation tools, and collaboration platforms
- Basic understanding of metrics, reporting, and data analysis concepts
- Strong organizational skills and attention to detail
- Bilingual proficiency in Spanish and English
Qualifications
- Bachelor’s Degree in IT, Computer Science, or related field
- 0-3 Years of Experience as specified in job details; Must be a recent grad (6 months or less) or senior graduating this summer
Nice to Have
- Strong understanding and demonstration of Driscoll’s core values: Passion, Humility, and Trustworthiness
- Familiarity with Foundational IT Service Management (ITSM) concepts (through coursework, self-study, or personal projects)
- Ability to document processes and follow instructions
- Curiosity about enterprise IT environments, service management, and cloud technologies
Skills
* Required skills
About Driscoll's
Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of hu...