Industrial Inside Sales Manager

About This Role

This role is a hands-on sales leadership position responsible for managing a personal portfolio of customer accounts while overseeing, coaching, and developing the Inside Sales team. The manager will ensure exceptional customer experience, consistent execution of sales processes, and strong day-to-day performance within the team.

Responsibilities

• Manage a book of assigned customer accounts, including quoting, order entry, and ongoing relationship management
• Identify new sales opportunities within existing accounts and through inbound lead follow-up
• Research accounts, identify key decision makers, and generate interest in products and services
• Understand customer needs and requirements; proactively address questions, concerns, and issues
• Route qualified opportunities to appropriate Outside Sales Managers for further development and closure
• Provide day-to-day leadership and support to the Inside Sales team
• Train, onboard, and mentor Inside Sales Representatives to ensure consistent processes and high performance
• Oversee order entry and ensure accuracy using the internal ERP system
• Communicate expected delivery dates and explain backorders to customers
• Partner cross-functionally with Operations, Purchasing, and Logistics to troubleshoot and resolve issues

Requirements

• Proven inside sales experience
• Prior leadership, team lead, or mentoring experience preferred
• Strong phone and email communication skills
• Excellent verbal and written communication and listening skills
• Highly organized with strong time-management and prioritization abilities
• Customer-focused mindset with strong problem-solving skills
• Proficient in Microsoft Office (Word and Excel)
• Experience using ERP systems for order entry and order management

Qualifications

• Bachelor’s degree (BA/BS) or equivalent experience
• Proven inside sales experience, preferably within a manufacturing or industrial environment

Nice to Have

• Experience supporting industries such as Kitchen Cabinet, Store Fixture, Residential, or Office Furniture manufacturing
• Background in woodworking, manufacturing, or industrial distribution
• Experience partnering closely with Outside Sales teams

Skills

* Required skills