Incident Management Dispatcher

About This Role

Respond to emergent and non-emergent requests, communicating with 911 agencies, KHP, and maintenance units for timely assistance and incident management on the Kansas Turnpike. This role involves operating various computer and communication systems to log incidents, dispatch units, and manage public safety information.

Responsibilities

• Respond to both emergent and non-emergent requests for assistance
• Communicate with 911 agencies to send and receive timely assistance from outside law enforcement, fire, and EMS
• Communicate with, disseminate information to, and assign KHP Troop G troopers to emergent and non-emergent incidents
• Operate computer systems to access and enter information for KTA/KHP information systems
• Operate a multi-line telephone system to receive, transfer, and conference calls, and connect with a language line
• Operate remote computer aided dispatch (CAD) system to create calls, dispatch units, and document pertinent radio traffic
• Create, update, schedule and activate messages on DMS signs related to incidents such as vehicle crashes, road blockages, fuel outages, and weather warnings
• Operate and navigate the Textcaster website to create and send preliminary, updated, and disposition messages to KTA customers and specialty groups
• Operate radio transmitters on KHP patrol and KTA maintenance channels, monitor outside agencies' radio traffic, and patch with outside agencies
• Receive and record weather reports and advise KTA personnel
• Decipher, disseminate, initiate, and respond to messages and inquiries from NCIC, NLETS, DMV, OpenFox, and other entities
• Create and provide daily trooper time logs
• Create and update detailed accident reports for both KHP and KTA reference
• Accurately and efficiently prioritize phone calls and radio traffic to keep customers and troopers safe

Nice to Have

• Ability to work independently and as part of a team

Skills

* Required skills