Implementation Lead

About This Role

The Implementation Lead will partner with retail clients to design, configure, test, and implement value-added business solutions using the TradeBeyond/CBX platform. This role involves understanding client digital goals, translating them into requirements, and delivering strategic consultancy to optimize customer investment.

Responsibilities

• Drive key assigned initiatives for complex or multiple smaller customers
• Create project timelines, manage implementation milestones, and ensure quality deliverables
• Manage the Project P&L and liaise with the Customer Success Team on escalation, upsell, and cross-sell opportunities
• Maintain value-oriented, business, and technical goals set forth by the customer
• Proactively manage expectations with customer, colleagues, and partners
• Manage overall project organization to ensure requirements and project deliverable expectations are clearly communicated
• Translate customer business requirements into functional specifications for Product and Development teams
• Configure the CBX application to support the jointly defined future state client business process
• Effectively balance the needs of the customer, as well as the needs of the company to ensure financial viability of the project
• Handle customer escalations as first point of contact and raise to appropriate executive team members when required
• Interface with users at all levels, including Senior Management (C-Level), to make recommendations for on-time and on-budget project delivery
• Provide Customer and TradeBeyond Executive Stakeholders project feedback regularly
• Estimate cost and timeline for new and existing customer opportunities in the form of resource plan and project timeline
• Support sales and pre-sales by lending expertise from the TradeBeyond customer base
• Act as a coach and mentor for project team members and direct reports
• Ensure accurate and timely administrative reporting (Forecasting, Time Submission)

Requirements

• Minimum 4 years’ project management experience working with a software solution
• Expertise with multiple delivery methodologies including Waterfall, Agile and Hybrid
• Excellent analytical skill and customer/user management skill
• Ability to analyze business workflow and process
• Excellent interpersonal and communication skill
• Demonstrate skilled problem-solving capabilities
• Self-motivated character with “can-do” attitude and proven multi-tasking ability
• Proven history of ability to work cross functionality and collaborate with other departments and teams

Qualifications

• Bachelor’s Degree in Engineering, Business, Information System, Information Technology or other related discipline
• Minimum 4 years’ project management experience working with a software solution

Nice to Have

• Certification such as PRINCE2 or PMP
• Proven experience of project management tools (e.g. Confluence / JIRA)
• Familiarity with SQL, JSON
• Familiarity in Agile Development, particularly Scrum or Kanban
• Enterprise Retail / Consumer products experience (business or information technology)

Skills

* Required skills