IME QA Specialist

About This Role

This role is for a Quality Assurance Specialist to review physician medical reports for accuracy, completeness, and compliance. The specialist plays a critical role in supporting clients' business operations by ensuring reports meet high-quality standards and directly impacting client satisfaction and financial outcomes.

Responsibilities

• Conduct quality assurance reviews of physician medical reports in a fast-paced environment
• Identify errors, inconsistencies, and missing information and submit correction or clarification requests to physicians
• Release completed physician reports to clients and all required parties
• Provide high-level customer service, including regular status updates to clients
• Perform administrative duties such as report follow-ups, addendum requests, and medical record retrieval
• Ensure all reports meet client specifications, deadlines, and applicable state statutes
• Adhere to company policies, procedures, and confidentiality standards
• Assist in supporting and advancing the objectives of the IME Division
• Maintain accuracy and attention to detail to minimize financial and operational risk

Requirements

• High school diploma or equivalent
• 1-3 years of customer service experience
• Exceptional attention to detail with strong proofreading abilities
• Analytical and critical thinking skills
• Excellent written and verbal communication skills
• Strong customer service mindset with professionalism and discretion
• Ability to work independently while collaborating effectively with a team
• Strong organizational, time management, and multitasking skills
• Ability to prioritize work and consistently meet deadlines
• Proficiency with Microsoft Office and general computer systems
• Ability to follow detailed client-specific instructions
• Commitment to confidentiality and data security

Qualifications

• High school diploma or equivalent required. Associate degree or higher preferred.
• Minimum of 1 to 3 years of customer service experience required. Healthcare or medical administrative experience preferred. Quality assurance or report review experience strongly preferred.

Nice to Have

• Associate degree or higher
• Healthcare or medical administrative experience
• Quality assurance or report review experience

Skills

* Required skills