HR Services Specialist

About This Role

This role delivers exceptional customer service and operational excellence within the Global HR Service Center, supporting employees and HR partners across Menasha Corporation. The specialist serves as the first point of contact for HR inquiries, provides accurate guidance, and ensures data integrity while continuously improving HR processes.

Responsibilities

• Serve as the first point of contact for HR inquiries, providing timely and accurate guidance across HR programs, processes, and systems
• Respond and resolve requests received through Workday Help, phone, email, and in-person interactions, performing first-level transactions and troubleshooting issues
• Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling
• Escalate complex or specialized inquiries to appropriate Centers of Excellence for timely resolution
• Partner closely with HR Centers of Excellence to resolve inquiries and maintain smooth, end-to-end service delivery
• Contribute to a collaborative team environment by sharing expertise and supporting team members
• Deliver customer service that is accurate, timely, efficient, and aligned to established service level agreements (SLAs) and quality standards
• Maintain broad knowledge of end-to-end HR processes and understand the rationale behind workflows and system design
• Identify process gaps, inefficiencies, and risks; recommend improvements to enhance standardization, automation, and the overall employee experience
• Draft, update, and maintain knowledge articles, job aids, and guided learning resources that support employees, HR partners, and internal teams

Requirements

• Associate degree in Human Resources, Business Administration, or a related field or equivalent experience
• Minimum of 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role
• Strong customer service background with a focus on timely, accurate and empathetic support
• Strong working knowledge of HR practices, programs, and end-to-end processes
• Proficiency with HR technology and case management tools

Qualifications

• Associate degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered
• 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role supporting a broad range of HR processes

Nice to Have

• Workday experience
• Bilingual abilities (e.g. Spanish)

Skills

* Required skills