HR Operations Coordinator, Managed Services

About This Role

This remote HR Operations Coordinator role at Atlantic Health Strategies manages client HR inquiries and coordinates HR service delivery for healthcare and behavioral health providers nationwide. The role supports internal HR teams and ensures compliant, consistent HR practices.

Responsibilities

• Serve as the primary coordination point for incoming HR-related client inquiries within a managed services model
• Assess, prioritize, and route HR requests based on functional expertise, urgency, and compliance considerations
• Support and oversee the HR Generalist by coordinating day-to-day task assignments, reviewing deliverables, and ensuring consistency in employee relations documentation, corrective action processes, performance management administration, and HR recordkeeping
• Support and oversee the HR Recruiter by coordinating hiring requests, job posting timelines, onboarding workflows, and recruitment deliverables in alignment with client needs and internal standards
• Track progress of assigned HR tasks across the HR team and follow up to ensure timely, accurate, and compliant completion
• Provide hands-on HR operational support to healthcare and behavioral health clients under the direction of the Chief Human Resources Officer
• Conduct preliminary fact-finding related to workplace concerns and investigations, coordinating information gathering and escalating findings to the CHRO for guidance and determination
• Ensure HR guidance and actions align with federal employment laws including FLSA, FMLA, ADA, EEOC guidelines, HIPAA, and 42 CFR Part 2 where applicable
• Maintain organized records of client requests, actions taken, and escalations to support accountability, continuity, and audit readiness
• Partner closely with the CHRO to support consistent HR service delivery, risk mitigation, and continuous improvement across client organizations

Requirements

• Minimum of three years of progressive HR experience, including exposure to employee relations and HR operations
• Ability to work full-time in a remote capacity within the United States
• Working knowledge of federal employment laws including FLSA, FMLA, ADA, EEOC guidelines, and confidentiality requirements
• Demonstrated ability to coordinate multiple priorities and stakeholders within a structured service delivery environment
• Strong organizational and follow-through skills with attention to documentation accuracy and deadlines
• High level of professionalism, discretion, and emotional intelligence when supporting leaders and staff in high-stress care environments
• Proficiency with HRIS systems, documentation management, and remote collaboration tools
• Ability to maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 where applicable
• Strong written, verbal, and interpersonal communication skills
• Ability to collaborate effectively with HR leadership, internal HR team members, and client stakeholders

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
• Minimum of three years of progressive HR experience, including exposure to employee relations and HR operations.

Nice to Have

• Experience supporting healthcare organizations
• Behavioral health or substance use disorder treatment exposure
• HR experience in healthcare, managed services, or multi-site support experience

Skills

* Required skills

Benefits