Hotel Front Desk Associate

About This Role

Enthusiastically greet and welcome guests, perform front desk duties such as check-in/check-out, handle payments, and provide essential information to ensure a positive guest experience.

Responsibilities

• Greet customers promptly with a friendly and sincere welcome
• Verify and imprint credit cards for authorization, handle cash, make change and balance an assigned house bank
• Accept and record vouchers and other forms of payment
• Complete registration process by inputting and retrieving information from the computer system
• Promote all marketing programs and make appropriate selection of rooms based on guest needs
• Promptly answer the telephone using a clear speaking voice and input messages into the computer
• Close guest accounts at time of check out and inquire guest of satisfaction
• Resolve issues such as location changes, providing additional room amenities and credit issues
• Record guest comments or complaints by listening and offering assistance to resolve problems

Requirements

• Ability to work varying schedules and holidays
• Regular attendance is essential
• Ability to comply with hotel's rules and regulations
• Ability to continually stand and move throughout front office area (exceeding 50% of work shift)
• Well-groomed and professional appearance

Qualifications

• High school diploma or any other combination of education, training, or experience that provides the required knowledge skills and abilities

Benefits