Hotel Desk Clerk (Night Audit)

About This Role

As a Hotel Desk Clerk (Night Audit), you will process guest check-ins/check-outs, manage payments, and provide essential hotel information, ensuring a welcoming experience for all guests.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities

Requirements

• Professional demeanor
• Warm and welcoming personality
• Ability to engage easily and actively connect with others
• Genuinely caring and compassionate nature
• Ability to create confidence and trust
• Comfortable conversing with individuals from a variety of backgrounds
• Ability to speak with others using clear and professional language
• Ability to answer telephones using appropriate etiquette
• Clean professional appearance
• Ability to stand for long periods of time
• Ability to read and visually verify information in a variety of formats (i.e., small print)
• Ability to grasp, turn and manipulate objects of varying size and weight
• Ability to move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance

Benefits