Hospitality Clerk

About This Role

Provide quality hospitality services at SEARHC Patient Housing facilities and manage shuttle services, ensuring exceptional customer service for guests of all ages. This role involves general office duties, transportation tasks, and patient housing management.

Responsibilities

• Perform general office duties including answering telephones, copying, faxing, and scanning information to various departments
• Communicate any gaps in coverage to the supervisor
• Provide empathetic support to guests/escorts with practical knowledge
• Assist patients in and out of vehicles and with baggage using best judgment
• Communicate critical information with co-workers at shift change
• Notify supervisor of unresolved issues and time off requests promptly
• Approve timecard bi-weekly and report any issues to the supervisor
• Restock office supplies and create order lists for supervisor
• Utilize email for communication
• Maintain shuttle calendar for pick up appointments and update schedules as needed
• Ensure timely and organized shuttle schedule management
• Fill gas tanks for vehicles when at or below a quarter tank
• Transport guests/escorts to/from ferry terminal, Alaska Airlines, and SEARHC facilities for appointments upon request
• Maintain monthly vehicle maintenance logs and notify supervisor upon completion
• Maintain a reservation key by updating cancellations, room status, and guest check-ins
• Monitor room availability and determine room assignments
• Reserve rooms at local hotels when patient housing is full
• Check room readiness prior to guest arrival or confirm with Housekeeping
• Complete guest/escort registration, inform guests of amenities, services, and policies
• Contact security for assistance with patient housing evictions
• Monitor emails for housing requests and complete them in a timely manner
• Clean common areas of patient housing facility weekly or as needed
• Restock kitchen supplies and provide order lists to the supervisor

Requirements

• 1-2 years of general office/hospitality experience or other relevant job experience
• Valid and current Alaska Driver's License
• Knowledge of Privacy Act of 1974 for patient confidentiality
• Knowledge of customer service concepts and practices
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint)
• Skills in operating a computer and various software applications
• Skills in problem solving and communicating issues to supervisor
• Skills in oral/written interpersonal communication
• Ability to work independently with minimal supervision
• Ability to respond quickly in urgent situations with attention to detail
• Ability to maintain record keeping system procedures accurately

Qualifications

• 1-2 years of general office/hospitality experience or other relevant job experience.

Skills

* Required skills

Benefits