Hospital Operations Manager

About This Role

This role involves overseeing daily hospital operations, ensuring compliance, managing staff, and maintaining high standards for patient care and client satisfaction. The manager will be the operational heartbeat of the hospital, achieving performance and financial targets.

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Requirements

• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role
• Three plus years in veterinary medicine with progressive responsibilities
• Powerful leadership skills and an empathetic approach to management
• Experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel
• Basic accounting skills
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams
• Excellent problem-solving capabilities
• Ability to proactively manage and resolve conflict and work well under pressure
• Demonstrated passion to make a difference in pets and people’s lives

Qualifications

• 3+ years in veterinary medicine with progressive responsibilities, technician background strongly preferred

Nice to Have

• Veterinary technician background

Skills

* Required skills

Benefits