Home Phlebotomy Specialist

About This Role

The Home Phlebotomy Specialist coordinates in-home blood draws for patients as ordered by physicians. This role involves managing patient communication, tracking scheduling, and ensuring accurate case updates.

Responsibilities

• Manage patient communication to coordinate appointments and address inquiries
• Coordinate and monitor home phlebotomy services
• Provide accurate and timely updates to the field team and client services
• Ensure Network Independent Contractors have adequate kit stock and enter orders into the KODS system for delivery
• Collaborate in the development and execution of process improvements for home phlebotomy

Requirements

• Ability to adapt to emerging situations and respond with a sense of urgency
• Ability to consistently meet deadlines
• Organized with attention to detail
• Comprehensive understanding of HIPAA regulations and proper handling of protected health information (PHI)
• Effective communication and coordination with internal departments
• Adherence to all standard operating procedures within Quality Management System
• 1-3 years customer service or data entry experience

Qualifications

• High School diploma
• 1-3 years customer service or data entry experience

Nice to Have

• Undergraduate Degree

Skills

* Required skills

Benefits