HighJump WMS Implementation Specialist

About This Role

Lead, configure, and support the deployment of the HighJump Warehouse Management System (WMS) across FW Logistics facilities. This role is crucial for optimizing real-world 3PL operations, ensuring efficient workflows for various warehouse processes, and improving accuracy and scalability.

Responsibilities

• Lead end-to-end HighJump WMS implementations, including discovery, configuration, testing, go-live, and post-launch support
• Partner closely with warehouse operations, IT, and leadership to translate operational requirements into functional WMS solutions
• Configure HighJump workflows for receiving, put-away, inventory control, picking, packing, shipping, and reporting
• Manage data mapping, system integrations, and interface testing with ERP, TMS, and customer systems
• Develop and execute UAT (User Acceptance Testing) plans and resolve defects prior to go-live
• Train supervisors, leads, and end users to ensure strong system adoption and process compliance
• Provide on-site support during implementations and go-live periods as required
• Identify opportunities for process improvement and system optimization post-implementation
• Create and maintain SOPs, training documentation, and system configuration records
• Act as a subject-matter expert (SME) for HighJump, supporting ongoing enhancements and troubleshooting

Requirements

• 3+ years of hands-on experience implementing or supporting HighJump WMS (Korber / HighJump)
• Strong understanding of warehouse operations in a 3PL environment
• Ability to bridge the gap between technical systems and real-world warehouse operations
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills with the ability to work cross-functionally
• Willingness to travel to FW Logistics facilities as needed

Qualifications

• 3+ years of hands-on experience implementing or supporting HighJump WMS

Nice to Have

• Experience working in food-grade, temperature-controlled, or regulated warehouse environments
• Experience with multi-site WMS rollouts
• Exposure to integrations with ERP, TMS, or EDI systems
• Prior experience supporting change management and operational training
• Familiarity with RF devices, barcode scanning, and warehouse automation

Skills

* Required skills

Benefits