Head Teller

About This Role

This Head Teller position in McLeansboro, IL coordinates daily teller staff activities, resolves customer issues, oversees vault cash and balancing, and enforces bank policies. The role focuses on customer service, staff development, and cross-selling bank products.

Responsibilities

• Coordinate daily activity of teller staff
• Resolve customer issues
• Oversee vault cash and balancing
• Cross-sell bank products
• Train and develop teller staff
• Enforce bank policies and procedures
• Conduct customer transactions on the teller line
• Oversee daily teller balancing
• Ensure compliance of all bank policies and regulations

Requirements

• Teller experience
• Operations experience
• Supervisory experience
• Effective customer service skills
• Knowledge of bank products

Qualifications

• Previous teller, operations, and supervisory experience required.

Benefits