Guest Experience Manager

About This Role

As a Guest Experience Manager, you will be the welcoming face of the property, creating an exceptional experience for every guest from move-in to move-out. Your role involves anticipating needs, fostering community, and ensuring seamless transitions to uphold Greco's high standard of hospitality.

Responsibilities

• Coordinate the resident move-in experience from application to post-move-in
• Organize on and off-site social events
• Support Sales and Leasing efforts
• Maintain responsive and courteous communication with residents, applicants, co-workers, and vendors
• Manage all day-to-day administration and organizational duties
• Monitor and sort all incoming and outgoing packages and parcels
• Respond and take action to resolve issues impacting daily operations
• Manage in-unit Housekeeping services
• Contribute innovative ideas for property marketing and resident satisfaction
• Post relevant content on Social Media

Requirements

• Professional, team player, dependable, outgoing, engaging with a positive attitude
• Highly effective communicator
• Ability to manage multiple tasks simultaneously, detailed, organized and innovative
• Ability to work Tuesdays through Saturdays each week

Benefits