Ground Operations/ACS (Airport Customer Service) Intern

About This Role

The Ground Operations/ACS Intern will apply classroom knowledge to real-world airport operations, utilizing administrative, organizational, communication, and critical thinking skills in the Ground Operations & Airport Customer Service division. This role focuses on understanding regional carrier dynamics, safety management systems, and vendor relationship challenges.

Responsibilities

• Participate in or independently conduct station audits at various Endeavor operations network locations
• Review past aircraft damage cases in Endeavor safety tracking systems, coding and categorizing cases to establish a data-set for trending & analysis
• Analyze data for trends, comparing with current policy & procedure, and make recommendations for improvements
• Assist Manager, Ground Operations with monitoring Company's Aircraft Appearance and Aircraft Deice programs
• Gather and prepare relevant statistical reports and information

Requirements

• Currently enrolled in a collegiate degree program focusing on aviation, airline operations, analytics, business, or similar, with Junior or Senior credit standing
• Above average written and verbal communication skills
• High level of MS-Excel proficiency
• Familiarity with data visualization tools such as Tableau
• Detail-oriented analytical skills
• Effective organizational, time management, & multi-tasking skills
• Self-motivated to read, learn, and quickly understand policies & procedures

Qualifications

• Collegiate degree program focusing on aviation or airline operations, analytics, business or other similar degree program

Skills

* Required skills

Benefits