Global Head of Central Operations

About This Role

As the Global Head of Central Operations, you will build and run the operating engine of Blank Street, designing standards, tools, and ways of working to ensure quality experience while scaling across markets. This influential role involves reporting to the Founders and collaborating with senior leaders.

Responsibilities

• Build the Blank Street Operating Playbook, defining and maintaining the 'Golden Standard' for operations across all markets
• Set format, depth, and tooling standards for all SOPs, partnering with teams to create and evolve them
• Build and manage a single source of truth library that is intuitive to navigate
• Orchestrate end-to-end planning and rollout of new initiatives across all markets
• Partner with People and Creative teams to translate standards into clear, on-brand training and development
• Build repeatable launch playbooks for seasonal drops and major initiatives
• Redesign communications, including cadence and channels, for field teams
• Map systems and processes across all markets to identify gaps, redundancies, and opportunities for smarter operations
• Design and build a best-in-class operations tech stack leveraging AI, automation, and systems for simplicity and leverage
• Partner with Founders and People leadership to design core people frameworks: career paths, role levels, performance, and progression
• Shape the structure of the organization across HQ and the field, including roles, layers, spans, and ways of working

Requirements

• Experience scaling a complex, fast-growing business (tech, consumer, marketplaces, or multi-site operations)
• 2+ years in a top-tier consulting role (MBB preferred)
• 4+ years in a hands-on operations role at high-growth startups, scale-ups, or hospitality, retail, F&B
• Fluent with Notion, Asana, Slack, and AI tools

Qualifications

• 4+ years in a hands-on operations role at high-growth startups, scale-ups, or hospitality/retail/F&B, plus 2+ years in top-tier consulting (MBB preferred)

Skills

* Required skills

Benefits