Gas Tech, Customer Service Field Support

About This Role

Perform customer service field support for gas operations, including non-contact orders, line locating, and leak surveys. This role requires operating and maintaining company vehicles and specialized tools.

Responsibilities

• Perform non-contact customer service orders, line locating, and leak surveys
• Drive and maintain company vehicles
• Load, unload, and operate tools and equipment such as wrenches, pliers, meters, regulators, and combustible gas indicators
• Assist with pipeline locating using conductive, inductive, and mark by measurement techniques
• Complete line locating procedures and maintain compliance with OKIE 811 law
• Turn gas service off, remove meters, and install electronic reader transmitters (ERTs)
• Inspect, calibrate, maintain, and repair leakage survey tools and equipment
• Patrol and maintain pipeline markers
• Complete encroachment investigations
• Investigate non-contact customer related orders
• Complete and update equipment maintenance reports, mileage reports, time sheets, GIS applications, gas leak reports, and work logs
• Maintain records including orders completed, miles driven, customer information, leak record information, maintenance work orders, and meter inventory
• Install, program, and troubleshoot electronic reader transmitters (ERTs)
• Perform and assist with leakage surveys on pipelines

Requirements

• Working knowledge and training related to disconnects and gas piping
• Demonstrated ability in use, function, and maintenance of tools applicable to position
• Experience with basic arithmetic (addition, subtraction, multiplication, division)
• Working knowledge of locating gas lines
• Working knowledge of transmission and distribution pipeline system operations
• Working knowledge of leakage survey procedures
• Working knowledge and training relative to customer service and safety procedures
• Working knowledge of customer service emergency procedures
• Working knowledge of use of electronic communications and Pragma
• Working knowledge of CAD system (where applicable)
• Working knowledge of characteristics of natural gas
• Experience and knowledge of basic computer usage and applicable computer software
• Demonstrated ability to read and interpret maps, blueprints, plats, atlas pages, pipe sizing tables, flow charts, house numbers, dials, gauges, work logs, service orders, and applicable operation and repair manuals
• Demonstrated ability to read and write fluently in English
• Ability to lift and/or move objects weighing up to 50 pounds
• Ability to climb ladders; stoop, kneel, and crawl
• Ability to react immediately to emergency situations
• Ability to smell odorant in natural gas
• Ability to operate tools and equipment required
• Ability to travel over uneven terrain
• Ability to walk, stand, kneel/stoop, and drive for extended periods
• Ability to push spud bar in ground and extract

Skills

* Required skills

Benefits