Game Facilitator

About This Role

Facilitate interactive gaming experiences, manage customer check-ins, and maintain the facility and games to ensure an excellent customer experience in a fast-paced environment.

Responsibilities

• Facilitate games by briefing groups and observing gameplay to ensure an excellent customer experience
• Participate with customers in games if needed to enhance their experience
• Monitor and provide timely aid during gameplay, handling malfunctions with Team Lead support
• Greet customers warmly, verify appointments, and explain the check-in process
• Handle cash, debit, credit, or gift card transactions, issue receipts and wristbands
• Answer customer inquiries and escalate to Team Lead if necessary
• Clean the facility and washrooms, including dusting and vacuuming
• Aid Team Lead in checking merchandise inventory
• Reset and disinfect wristbands, lockers, and lounge areas
• Notify Team Leads immediately of game failures or malfunctions

Requirements

• Flexible availability to work evenings, weekends, and holidays
• Strong communication, multi-tasking, and time management skills
• Energetic, friendly, and outgoing personality with ability to command attention
• Willingness to work various shifts (8 am to 1 am)
• Capacity to lift and carry merchandise/supplies/equipment up to 50 lbs consistently
• Capability to bend, stoop, and reach
• Ability to sit, stand, walk, reach, stoop, kneel, crouch, crawl, and communicate for long periods

Qualifications

• 1 year of customer service experience is considered an asset

Nice to Have

• 1 year of customer service experience

Benefits