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Facilitate interactive gaming experiences, manage customer check-ins, and maintain the facility and games to ensure an excellent customer experience in a fast-paced environment.
Responsibilities
- Facilitate games by briefing groups and observing gameplay to ensure an excellent customer experience
- Participate with customers in games if needed to enhance their experience
- Monitor and provide timely aid during gameplay, handling malfunctions with Team Lead support
- Greet customers warmly, verify appointments, and explain the check-in process
- Handle cash, debit, credit, or gift card transactions, issue receipts and wristbands
- Answer customer inquiries and escalate to Team Lead if necessary
- Clean the facility and washrooms, including dusting and vacuuming
- Aid Team Lead in checking merchandise inventory
- Reset and disinfect wristbands, lockers, and lounge areas
- Notify Team Leads immediately of game failures or malfunctions
Requirements
- Flexible availability to work evenings, weekends, and holidays
- Strong communication, multi-tasking, and time management skills
- Energetic, friendly, and outgoing personality with ability to command attention
- Willingness to work various shifts (8 am to 1 am)
- Capacity to lift and carry merchandise/supplies/equipment up to 50 lbs consistently
- Capability to bend, stoop, and reach
- Ability to sit, stand, walk, reach, stoop, kneel, crouch, crawl, and communicate for long periods
Qualifications
- 1 year of customer service experience is considered an asset
Nice to Have
- 1 year of customer service experience
Benefits
Opportunities for advancement
On-site Parking
Fun and dynamic work environment
Casual Dress
Competitive wage
About Activate Games
Technology company building interactive gaming facilities, fusing technology and physical activity for live-action gaming experiences.
Media & Entertainment
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