Front Office Receptionist - Medical

About This Role

As the initial point of contact, this role optimizes patient satisfaction and scheduling efficiency by managing check-in, verifying insurance, updating records, collecting payments, and assisting with appointment scheduling.

Responsibilities

• Greet all incoming patients and visitors
• Manage patient check-in process for pediatric, adult, and dental patients
• Verify patient medical insurance prior to appointments
• Update patient demographics and medical insurance information in eCW
• Scan medical insurance cards, IDs, and sliding fee scale documents
• Determine sliding scale fee amounts for uninsured patients
• Enter all data into patient profiles
• Manage no-show patients by rescheduling missed appointments
• Encourage patients to complete Patient Satisfaction Surveys and enroll in the patient portal
• Collect co-pays and payments, performing daily cash reconciliation
• Answer telephones and document pertinent information in patient charts
• Schedule appointments for pediatric and adult patients, specifying reason for visit
• Manage phone voicemail mailboxes daily
• Scan new information into eCW, including correspondence, labs, results, and medical history
• Manage incoming faxes and send referrals/correspondence as needed
• Assist with outgoing mail and incoming mail distribution
• Assist patients during the check-out process, including scheduling next appointments
• Prepare paperwork packets for next day's patients and address scheduling concerns
• Perform end-of-day tasks including printing schedules, securing premises, and depositing payments
• Review and address messages in EMR addressed to self and the Front Office

Requirements

• 1 year previous experience in a medical clerical role
• Basic computer skills, including Electronic Medical Record (EMR) systems
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• Annual influenza vaccine

Qualifications

• 1 year previous experience in a medical clerical role

Skills

* Required skills